Did not receive card by mail (for example, an employment authorization document).Did not receive document by mail (for example, an advance parole document, refugee travel document, or reentry permit) or.Did not receive notice by mail (for example, an appointment notice (Form I-797C, Notice of Action)).If you have contacted USPS and still have not received your notice or secure document (or card), you may submit a case inquiry with USCIS in one of the following categories: You should begin the steps as soon as you believe your mail is missing. If your USPS tracking information shows your package was delivered but you have not received it, follow the steps recommend by USPS on the Find Missing Mail webpage. You can continue to use Informed Delivery to track and manage the delivery of your package. If you don’t update your address promptly, your case could be delayed, your document(s) could get lost, and you may need to reapply and pay the fee again. We recommend you use the USPS Look Up a ZIP Code tool to ensure that you give USCIS your full address using the standard abbreviations and formatting recognized by USPS. If your mailing address changes after you file your application, you must update your address with USCIS and USPS as soon as possible. We will mail your card or travel document to the address you provided on your application or, if you requested, we will mail it your designated representative on Form G-28, Notice of Entry or Appearance as Attorney or Accredited Representative. With USPS tracking information, you can easily stay up to date on the delivery status of your documents and confirm if essential documents were delivered to the proper address. SMI enables us to confirm delivery of Permanent Resident Cards (also known as Green Cards) and documents related to travel and employment authorization. USCIS, through the Secure Mail Initiative (SMI), uses USPS Priority Mail with Delivery Confirmation to deliver certain immigration documents in a safe, secure, and timely manner.
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